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More life in your club.
Less work behind it.

Built from the inside, by a club trustee who wanted better tools for the officers and volunteers doing the work every week.

Websites, member apps and the everyday tools behind fraternal orders, veterans posts, lodges and the clubs that hold towns together.

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Help and troubleshooting

7 guides

Help and troubleshooting

Tracking and replying to support tickets, protecting private information in screenshots and reporting access or feature problems.

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Track and reply to a support ticketUse the private link in a ClubWorks support email to read updates and reply in your browser. You do not need to sign in.5 steps4 min readFor all users
Provide useful screenshots without private informationA useful support screenshot shows what went wrong while keeping private information out of the image. Use this preparation checklist as general advice for images you are authorized to view and share; capture, cropping and redaction happen with your device’s tools outside ClubWorks.4 min readFor all users
Report a missing permission or featureIf a page is missing, a control is read-only or an access error interrupts your work, describe what happened before deciding the cause. This checklist helps your club administrator check your intended access and gives ClubWorks the details needed to investigate a software problem.7 steps4 min readFor all users
Find a club Help Desk requestSearch and filter member help requests.2 steps1 min readFor staff with Help Desk access
Create a Help Desk quick answerWrite a reusable answer to a common member question.2 steps1 min readFor staff with Help Desk access
Create a saved Help Desk replySave reusable wording for a reply to a member.2 steps1 min readFor staff with Help Desk access
Restore an archived Help Desk answer or replyBring back an archived quick answer or saved reply.2 steps1 min readFor staff with Help Desk access

Other topics

Accounts and sign-in7
Member website and app13
Volunteering8
Renting a venue4
Getting started3
Club setup2
Membership management12
Organization-specific tools1
Member access17
Staff and permissions5
Dues and payments7
Events8
News and announcements3
Communications7
AI assistance5
Menus, galleries and custom content5
Games and drawings1
Ledgers6
Club records and leadership9
Workforce22
Workforce for employees12
Hall rentals9
ScreenWorks35
Integrations and TabWorks5
Forms and responses13
Reports and audit history6
Website and branding9
Reverse Raffles16

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