17 guides

Member access

Reset links, one-time sign-in links, members without email, app invitations and how account access differs from physical door access.

Set a password for a member who cannot receive emailHelp a member sign in without waiting for an email code. A club administrator can set a password on the member’s existing record, then give it to them in person or by phone.6 steps5 min readFor club administrators and authorized officers
Send a password reset link to a memberHelp a member choose their own password by emailing a reset link from their member record. The link opens the member portal, where they can set a new password.4 steps4 min readFor club administrators and authorized officers
Create a one-time member sign-in linkCreate a link that lets a member set up their account or choose a new password. You copy and share it yourself; ClubWorks does not email it automatically.7 steps5 min readFor club administrators and authorized officers
Correct a member's sign-in email or account linkCorrect the email on a member's club record, then check that their sign-in uses the same address. A saved member email can differ from the email on the login account already attached to that record.6 steps4 min readFor club administrators and authorized officers
Help a member with no real email on fileAn active member can have no usable email address and still have a membership or an existing login. Start by checking the right record, then choose the route that fits what the member can use.6 steps5 min readFor club administrators and authorized officers
Invite members to the mobile appSend members a download invitation for your club’s app, then review the results. This invitation does not create a membership or send a password or sign-in link.5 steps6 min readFor club administrators and authorized communications staff
Explain member access versus physical door accessSigning in, qualifying for the member portal, showing a membership code, and entering a building are different kinds of access. Knowing which one is involved helps you describe the problem to the right person.3 min readFor club administrators and authorized officers
Find a member access requestFind a request by person, status or roster check.2 steps1 min readFor club administrators
Find a person on the door controllerFind a controller person and inspect their card and access details.2 steps1 min readFor staff with door-access permission
Find a door card in the inventoryFind a card by number or holder and review its status.2 steps1 min readFor staff with door-access permission
Look up who has a door cardLook up a printed card number in the controller and keycards records.2 steps1 min readFor staff with door-access permission
Check recent door activityRead the controller’s latest door events.2 steps1 min readFor staff with door-access permission
Read door access levels and schedulesInspect the controller’s doors, access levels and schedules.2 steps1 min readFor staff with door-access permission
Search retained door activitySearch door events retained by ClubWorks for selected days.2 steps1 min readFor staff with door-access report permission
Find a door access changeFind changes made from ClubWorks to door records.2 steps1 min readFor staff with door-access report permission
Read the door access summaryReview door activity and change totals for selected days.2 steps1 min readFor staff with door-access report permission
Review door card replacement feesReview recorded replacement cards and fees for selected days.2 steps1 min readFor staff with door-access report permission

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Member accessMember access

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Member access

Member access